Frequently Asked Questions

Currently, we accept all major Credit/Debit Cards (VISA, VISA Electron, Mastercard, Maestro, American Express, UnionPay, JCB, Diners, Discover), PayPal, Apple Pay and Google Pay.

Here’s how you can use coupon codes:

Find a Code: Keep an eye on our website, subscribe to our newsletter, or follow us on social media to get the latest coupon codes.

Apply the Code: When you're ready to check out, enter the coupon code into the 'Enter a promo code' box on the 'My cart' page.

Check for Confirmation: After applying the code, make sure that the corresponding discount is reflected in your total before proceeding.

Complete Your Purchase: Finish your checkout with the discounted total.

Please note that some restrictions apply:

• Coupon codes must be applied at the time of purchase and cannot be added retroactively.

• Promotions and discounts cannot be combined – only one coupon code is allowed per order.

• Coupon codes may have an expiration date, and some may have specific terms and conditions, so please read the details carefully.

If you encounter any issues while trying to use a coupon code, please don’t hesitate to contact our customer service for assistance.

Please double-check your shipping address and phone number after making an order and contact us as soon as possible to amend incorrect information.

Your items will be shipped within 1-3 business days. Please note that items originating in Japan might take longer and be subject to availability.

Our displayed prices do not include VAT, customs duties, or other taxes. If the rate is 0% during checkout, we are not required to collect VAT, customs duties, or other taxes in your country at the moment.

Here's what you need to know:

• VAT/Customs Duties: These charges are determined by the customs authorities in your country and can vary depending on the destination.

• Taxes: Any applicable tax rates will also depend on the regulations of your country and are not covered in our pricing.

• Additional Costs: As a customer, you are responsible for any additional import costs, such as VAT, duties, and taxes, which may be levied once your shipment reaches your country.

• Billing: You may be billed for these costs at the time of delivery by the shipping provider or when you pick up your items. We recommend checking with your local customs office for more information on the current charges.

Please keep in mind that understanding and covering these additional fees will ensure a smooth delivery process for your order.

You can add products as long as your order has not yet been shipped.

To do so place a new order with the products you need to add. The shipping fee will be refunded and all products will be shipped as a single order.

Please note that once an order has been shipped, we are unable to add new products, and the shipping fee will not be refunded.

If a product you have ordered is out of stock, here's how we handle the situation:

Partial Shipment: Your order will be shipped with the items that are currently available. We strive to ensure that our inventory is up-to-date and to avoid this situation whenever possible.

Refund for Out-of-Stock Items: The amount paid for any out-of-stock items will not be charged or will be refunded to you if it was included in your initial payment. This refund will be processed to your original method of payment.

Notification: We will inform you promptly if any item in your order is out of stock and provide details regarding the partial shipment and the refund process.

Customer Service: If you have any preferences regarding how you would like us to proceed with your order under these circumstances, or if you have any further questions, our customer service team is here to help.

You can cancel your order and receive a full refund provided that your order has not yet been shipped. To cancel your order, please follow these steps:

Check Order Status: Verify the current status of your order by logging into your account or referencing the confirmation email you received.

Request Cancellation: If your order status indicates it has not been dispatched, contact our customer service team immediately with your order number to request a cancellation.

Confirmation of Cancellation: Our customer service team will then confirm if your order can be cancelled. If it is still within our processing time and has not been shipped, the cancellation will be processed, and a full refund will be issued to your original method of payment.

Please be aware:

• Orders that have already been shipped cannot be cancelled. In such cases, you may follow our return policy after you receive your order.

• Refunds can take several days to appear on your statement, depending on the payment provider.

If you need any assistance or have further questions about cancelling your order, do not hesitate to contact our customer service for prompt support.